Testimonials
"Lafayette and other customer service people at A-iPower were fantastic concerning their responsiveness. Quick and detailed on the help. I was able to get everything answered by email, but they offered phone contact if I needed it. I have a couple of generators that had only been started to run a test for generating power when new. They both worked fine. I hadn't started them for over seven months and wanted to test again since spring is here. I couldn't get either of them to start so I emailed A-iPower. They quickly gave me links to videos and offered help. The real issue was my fault. I did not use these units since new, ran the gasoline out of them but did not drain the carburetor bowl through the drain tube as per instructions. After watching the video and cleaning the jets, the units both started. Once the units ran for several minutes, they worked perfectly. Good and quick customer service is rare. A-iPower has the best customer service I have used lately."
- Tim C.
"Melissa provided truly outstanding customer service during my recent experience with A-iPower. From the moment I initiated the interaction, her warm and friendly demeanor put me at ease. She listened patiently and attentively as I explained my issue, never once interrupting or making me feel rushed. Melissa asked clarifying questions to ensure she fully understood the situation before providing her expert guidance. Her knowledge was incredibly impressive, as she clearly has extensive training and experience in her role at A-iPower. Melissa broke down the resolution steps in a clear, easy-to-follow manner, taking the time to explain everything thoroughly.
What struck me most was Melissa's unwavering patience, polite professionalism, and sincere dedication to make certain I was completely satisfied before concluding our interaction. She went truly above and beyond, following up to confirm the issue was 100% resolved to my satisfaction. Melissa is an exemplary employee and outstanding ambassador for A-iPower 's commitment to superior customer service. I give her my highest recommendation for her excellent knowledge, outstanding people skills, and genuine care for customers. She is an asset to the A-iPower organization."