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Frequently Asked Questions
Generators
How do I contact A-iPower Customer Support?
How do I contact A-iPower Customer Support?
You can contact our trained support professionals by phone at 855-888-3598, by fax at 909-930-3719, or by email atsupport@a-ipower.com. Our customer support team is available Monday - Friday from 7:30 a.m. – 5:30 p.m. CST.
What is Watch Guard, and where can I learn more about this technology?
What is Watch Guard, and where can I learn more about this technology?
Watch Guard continuously measures levels of carbon monoxide in the area around your generator. If the Watch Guard detects a dangerous amount of CO, it automatically shuts off the generator and sounds an alert. Read more about this lifesaving technologyhere.
What is the difference between starting watts and running watts?
What is the difference between starting watts and running watts?
Generators have a range of capabilities based on starting watts (the momentary boost of power the generator can supply to start a motor) and running watts (the continuous power a generator can supply).
For example, when a refrigerator or an air conditioner is turned on by a generator, it requires a large amount of power for the start-up process. When the appliance motor reaches full speed, the current declines, which indicates running watts.
When choosing a generator, it’s best to focus on rated wattage to guarantee it will have enough power required for your equipment.
What oil should I use with my generator?
What oil should I use with my generator?
Select the oil used based on the recommendation in the owner’s manual for your specific product. For more information about the types of oil available, choosing an oil according to operating conditions, and more, review ourblog.
What gasoline should I use in my generator?
What gasoline should I use in my generator?
We recommend using unleaded gasoline with a maximum ethanol content of 10%. Do not use E85 gasoline or any other Flex Fuels because they contain a higher percentage of ethanol.
What size propane tank should I use with my dual fuel or inverter generator?
What size propane tank should I use with my dual fuel or inverter generator?
We recommend using a standard 20- or 40-pound propane tank.
How do I properly start my A-iPower generator?
How do I properly start my A-iPower generator?
To start your A-iPower generator, follow these steps:
1.Check the oil and fuel:Ensure the oil level is correct and the fuel tank is full with fresh fuel.
2.Set the choke:If the engine is cold, move the choke lever to the “Closed” position. If the engine is warm, leave the choke in the “Open” position.
3.Turn on the fuel valve:Open the fuel valve to allow fuel to flow into the carburetor.
4.Start the engine:Turn the ignition switch to the “On” position and pull the recoil starter cord (or press the electric start button if available).
5.Adjust the choke:Once the engine starts, gradually move the choke to the “Open” position as the engine warms up.
Always follow the manufacturer's specific instructions in the user manual.
Can I run my A-iPower generator continuously, or should it be turned off periodically?
Can I run my A-iPower generator continuously, or should it be turned off periodically?
While A-iPower generators are designed for continuous operation, allow the generator to cool down and take periodic breaks, especially during extended use. Running a generator for long hours without breaks can lead to overheating. We recommend shutting it off after 8-12 hours of continuous operation to let it rest, then performing a quick check of the oil and fuel before restarting.
How do I safely connect appliances to an A-iPower generator?
How do I safely connect appliances to an A-iPower generator?
To safely connect appliances to your A-iPower generator:
1.Plug directly into the generator:Whenever possible, plug appliances directly into the generator’s outlets rather than using an extension cord, especially for high-wattage devices.
2.Use the correct extension cords:Ensure you use heavy-duty, grounded extension cords rated for outdoor use and capable of handling the total wattage of the devices you plan to run.
3.Avoid overloading:Ensure the total wattage of the devices connected doesn’t exceed the generator’s rated capacity. Check both the starting and running wattage of your devices.
4.Use a transfer switch for home backup:If you plan to use the generator for home backup and to connect your generator to your home’s electrical system safely, it’s essential to have a professionally installed transfer switch.
Can I use my A-iPower generator in wet conditions?
Can I use my A-iPower generator in wet conditions?
A-iPower generators are designed to operate outdoors, but you shouldneveroperate them in wet conditions or near water sources like rain, puddles, or wet ground. Water can cause electrical shorts or damage. Always use your generator in dry conditions, and if you must use it in a damp area, ensure it’s under a covered, well-ventilated structure like a generator tent or shed. Allow for proper airflow and ventilation and do not cover the generator while it runs.
Can I use an A-iPower generator indoors?
Can I use an A-iPower generator indoors?
A-iPower generators should never be used indoors or in enclosed spaces due to the risk of carbon monoxide buildup. Always use generators outdoors in well-ventilated areas, at least 20 feet from windows, doors, and vents, to ensure safe operation.
Can I plug the generator into a wall outlet?
Can I plug the generator into a wall outlet?
Never try to power the house wiring by plugging the generator into a wall outlet, a practice known as “backfeeding.” This is an extremely dangerous practice that presents an electrocution risk to utility workers and neighbors served by the same utility transformer. It also bypasses some of the built-in household protection devices. Either plug appliances directly into the generator with power cords that are in good condition or have an electrician install a certified transfer switch.
What should I check before running a generator that has not been used for a long period?
What should I check before running a generator that has not been used for a long period?
Make sure you inspect all parts of your generator before starting it to ensure everything is in good working condition. You will first need to check and clean the carburetor for your generator to work smoothly. Check the spark plug and the oil level before starting as well. Most importantly, take your generator out into a well-ventilated, open space before starting it up. Regularly running your generator will also help keep it in good working condition.
Where is a safe location to put my generator?
Where is a safe location to put my generator?
Generators release exhaust that contains harmful fumes, such as carbon monoxide. That’s why it is important to make sure the generator is placed outdoors while in use. Position your generator away from any doors or windows to prevent exhaust fumes from getting into your home. Never operate your generator inside your home, garage, basement, or any enclosed area.
Also make sure to protect your generator from moisture, rain, and snow as it could produce an electrical shock if it comes in contact with water.
Parts of your generator can become very hot during use, so it is important to keep it away from any flammable materials. Place your generator at least three feet away from any buildings while in use.
Will I need to replace any of the parts in my portable generator?
Will I need to replace any of the parts in my portable generator?
It is important to regularly check the fuel filter, air filter, carburetor, and spark plug for any damage and replace them immediately.
Pressure Washers
What kind of detergent should I use in my A-iPower pressure washer?
What kind of detergent should I use in my A-iPower pressure washer?
For optimal performance and to protect your A-iPower pressure washer's pump, always use detergents specifically labeled as “pressure washer safe.” These detergents are formulated to be non-corrosive and to work effectively with the high-pressure spray. Avoid using household cleaners, bleach, or other harsh chemicals unless explicitly stated in your A-iPower owner's manual that they are safe for your specific model's pump and internal components.
What is the difference between a gas and an electric A-iPower pressure washer?
What is the difference between a gas and an electric A-iPower pressure washer?
The primary difference between A-iPower's gas and electric pressure washers lies in their power, mobility, and typical applications.
A-iPower gas models, such as the APW3200V or GPH3000C, generally offer significantly higher PSI (pounds per square inch) and GPM (gallons per minute) ratings. This makes them ideal for heavy-duty, extensive cleaning tasks like stripping stubborn stains from concrete driveways, cleaning large equipment, or preparing surfaces for painting, as a power cord does not tether them.
In contrast, A-iPower electric models, like the APW1800E or APW2000E, are typically quieter, lighter, and more compact. They are designed for lighter-duty, more localized cleaning jobs around the home, such as washing cars, patios, outdoor furniture, or grills, where an electrical outlet is readily available.
How do I properly store my A-iPower pressure washer?
How do I properly store my A-iPower pressure washer?
Proper storage is vital for the longevity of your A-iPower pressure washer. Before storing, completely drain all water from the pump, high-pressure hose, and spray gun. For gas models, add a fuel stabilizer to the tank or run the engine dry to deplete all fuel. Store your A-iPower unit in a dry, temperature-controlled environment, safe from freezing.
How much PSI do I need from my A-iPower pressure washer for common household cleaning tasks?
How much PSI do I need from my A-iPower pressure washer for common household cleaning tasks?
The ideal PSI for your A-iPower pressure washer depends on the specific task:
- Light-duty (1300-2000 PSI):For tasks like cleaning vehicles (e.g., your car or boat), outdoor furniture, or small grills, an A-iPower electric model like the APW1800E or a lower-PSI gas unit is sufficient.
- Medium-duty (2000-2800 PSI):To clean siding, fences, decks, or moderately dirty concrete, an A-iPower unit such as theAPW2700Coffers the necessary power.
- Heavy-duty (2900+ PSI):For large areas, tough stains, paint stripping, or deeply embedded grime on concrete and brick, A-iPower's higher-end gas models like theAPW3200VorGPH3500Cprovide the robust performance required.
Why is my A-iPower pressure washer losing pressure or surging?
Why is my A-iPower pressure washer losing pressure or surging?
Pressure fluctuations or loss on your A-iPower unit, like theA-iPower APW3200V, often indicate an issue with the water supply. Ensure your garden hose is free of kinks and provide a strong, consistent flow to the pressure washer's inlet. Check the inlet screen filter on the unit for any debris that might be restricting water flow – this is a common preventative maintenance point. A clogged nozzle, such as those included with yourA-iPower GPH3500, can also cause erratic pressure; try cleaning the specific nozzle being used. Lastly, inspect the high-pressure hose for visible leaks or damage.
Can using a pressure washer remove deck stain?
Can using a pressure washer remove deck stain?
Pressure washing, an excellent way to remove dirt, mold, and mildew stains from a deck, is not a proper way to remove existing wood stain and sealer. The pressure required to remove the finish could damage the wood. It is best to apply a wood stripper product following the manufacturer’s instructions to remove an existing stain and sealer. You can also sand away the existing finish, being sure to wear eye protection and a respirator.
Should a deck be pressure washed before staining?
Should a deck be pressure washed before staining?
It is best to pressure wash a deck before staining. After washing the deck and allowing it to dry completely, a wood stripper likely needs to be applied to remove the existing stain, following the product instructions. Wood stains and sealers can also be removed by sanding the deck.
How often should a deck be pressure washed?
How often should a deck be pressure washed?
It is recommended that a deck be pressure washed annually, which will help inhibit mold from occurring and allow the stain to look fresh and bright.
When can a deck be stained after pressure washing?
When can a deck be stained after pressure washing?
It is recommended to wait a minimum of three days without rain. If it rains or there is a day with high humidity, you need to restart the day counter. The wood must be completely dry before staining.
Portable Power Stations
What is a portable power station?
What is a portable power station?
A portable power station is a compact, rechargeable battery system that provides electricity on the go. Unlike gas generators, A-iPower portable power stations deliver clean, quiet energy, making them perfect for camping, tailgating, home backup, or working remotely.
How long does a portable power station last on a single charge?
How long does a portable power station last on a single charge?
It depends on the capacity (measured in watt-hours) and what you’re powering. For example, an A-iPower portable power station can run small devices like phones or cameras for days, while larger items like mini-fridges or CPAP machines may last several hours.
Can I charge my portable power station with solar panels?
Can I charge my portable power station with solar panels?
Yes! Many A-iPower models are solar-compatible, allowing you to recharge using clean, renewable energy. This is especially useful for extended camping trips or emergency preparedness when wall outlets aren’t available.
What devices can I run with an A-iPower portable power station?
What devices can I run with an A-iPower portable power station?
A-iPower portable power stations are designed to run everything from phones, tablets, and laptops to lights, small appliances, CPAP machines, and even some power tools. Always check the wattage of your device and compare it with the station’s output rating.
How do I recharge my portable power station?
How do I recharge my portable power station?
You can recharge an A-iPower portable power station three ways: plugging it into a wall outlet, using your car’s 12V socket, or connecting it to compatible solar panels. Many users keep multiple options handy for flexibility at home or on the road.
Are A-iPower portable power stations safe to use indoors?
Are A-iPower portable power stations safe to use indoors?
Absolutely. Unlike gas-powered generators, A-iPower portable power stations produce no fumes, making them safe to use indoors during blackouts or while working in enclosed spaces.
What makes A-iPower portable power stations different from others?
What makes A-iPower portable power stations different from others?
A-iPower combines durability, long-lasting lithium battery technology, and multiple charging options into a lightweight, easy-to-carry design. Whether for camping, home backup, or outdoor work, A-iPower is built to keep your essentials running wherever you are.